We take the protection of your personal data very seriously. Sign of Hope treats your data confidentially and in accordance with legal regulations and the information on this page.

Privacy Policy

Hoffnungszeichen | Sign of Hope e.V. collects your data in order to inform you and communicate with you, for documentation and fulfillment of legal obligations to provide evidence, for statistical evaluations and for the implementation of donor retention and recruitment measures in accordance with Article 6 of the General Data Protection Regulation.

For the fulfillment of our tasks, your data will be forwarded to service providers in the areas of analysis, archiving, printing, shipping, advertising or payment transactions, if necessary. A transfer to Switzerland (a so-called "third country" with an appropriate level of data protection) also takes place if necessary. When participating in our online protest campaigns, in addition to the request and your personal comments, your first and last name as well as your Email address will be transmitted to the named addressees.

In principle, Sign of Hope stores your data for as long as it is necessary for the purpose of its processing. You have the right to object to the use of your data for the purpose of donor recruitment and retention at any time. In addition, you are entitled to request information about the data we have stored about you. To do so, please contact In the case of incorrect data, you have the right to request that the data be corrected or, in the case of inadmissible data storage, that the data be deleted. You also have the right to lodge a complaint with the supervisory authority.

You are only obliged to provide your personal data if required by law. For example, if you do not provide us with your address when making a donation, we will not be able to inform you about the use or about our work. We will also not be able to issue you with a donation receipt. For an efficient use of funds according to our association's purpose as well as for the targeted approach of our donors according to their interests, we resort to methods of automated decision-making.

Data for the care of our donors

a. What data from you is processed for what purpose?

If we have received data from you, we will generally only process it for the purposes for which we received or collected it. Data for the care of our donors is information from your personal environment that we receive from you in the context of our donor care and recruitment, insofar as this is necessary for adequate information and care. This may also be special personal data according to Article 9.

b. On what legal basis are these data processed?

We process this data on the basis of your consent according to Art. 6 para. 1 a and Art. 9 para. 2 a, as well as according to para. 2 d as a non-profit organisation within the scope of our lawful activities to persons who have regular contact with us as well as para. 2 e if the data subject has obviously made this data public.

c. Are there other recipients of the personal data besides the data controller?

Data processing for other purposes can only be considered if the legal requirements necessary in this respect pursuant to Art. 6 (4) DSGVO exist. We will, of course, observe any information obligations pursuant to Art. 13 (3) DSGVO and Art. 14 (4) DSGVO in that case.

d. How long will the data be stored?

If personal data is processed on the basis of consent from you, you have the right to revoke the consent at any time with effect for the future towards us. As a matter of principle, we carry out an examination of data towards the end of a calendar year with regard to the need for further processing. Due to the amount of data, this check is carried out with regard to specific types of data or purposes of processing.

For all your comments and questions, you can reach our Data Protection Officer at

Google Analytics


This website uses Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymisation is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link ( You can prevent the collection by Google Analytics by setting the Cookie-Settings accordingly (see the bottom of the page).

For more information, please see Google's terms of use and privacy policy. We would like to point out that on this website Google Analytics has been extended by the code "anonymizeIp" to ensure anonymised collection of IP addresses (so-called IP masking).

Google Maps

To make it easier for you to find us and for us to show you the locations of our work, we have integrated map material from the Google Maps service of Google LLC into our website via an API. In order to display the content in your browser, Google must receive your IP address, otherwise Google could not provide you with this embedded content.

The legal basis of this data processing is Art. 6 para. 1 b) DSGVO, as the IP address is needed to deliver the content to you. In this processing, our cooperation with Google is based on a joint responsibility agreement pursuant to Art. 26 DSGVO, which can be retrieved here.

For more information on data processing by Google, please see Google's privacy policy.


The Internet pages sometimes use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called "session cookies". They are automatically deleted after the end of your visit. Other cookies remain stored on your terminal device until you delete them. These cookies allow us to recognise your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general, as well as activate the automatic deletion of cookies when closing the browser. When disabling cookies, the functionality of this website may be limited.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • browser type/browser version
  • Operating system used
  • referrer URL
  • Host name of the accessing computer
  • Time of the server request

This data cannot be assigned to specific persons. A combination of this data with other data sources is not made. We reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use.


If you would like to receive the newsletter offered on the website, we require an Email address from you as well as information that allows us to verify that you are the owner of the Email address provided and that you consent to receiving the newsletter.

To ensure a consensual newsletter dispatch, we use the so-called double opt-in procedure. In the course of this, the potential recipient allows himself to be included in a distribution list. Subsequently, the user is given the opportunity to confirm the registration in a legally secure manner by means of a confirmation Email. Only if the confirmation is made, the address is actively included in the distribution list.

We use this data exclusively for sending the requested information and offers.

The newsletter software used is Newsletter2Go. Your data is thereby transmitted to Newsletter2Go GmbH. Newsletter2Go is prohibited from selling your data and using it for purposes other than sending newsletters. Newsletter2Go is a German, certified provider, which was selected according to the requirements of the Data Protection Regulation and the Federal Data Protection Act.

You can find more information here.

You can revoke your consent to the storage of data, the Email address and its use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter.

The data protection measures are always subject to technical renewal for this reason, we ask you to inform yourself about our data protection measures at regular intervals by consulting our privacy policy.

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