Give a hint

People inside and outside of Sign of Hope can use the reporting system to report possible misconduct in connection with the organization worldwide.

Who can report and why?

We encourage anyone (e.g. employees, volunteers, suppliers, partners, contractors and advisors of Signs of Hope or members of the public) to come forward with credible information about misconduct or incidents. This includes: Fraud and corruption, sexual exploitation and abuse, harassment, child protection, security incidents, health, data protection breaches and misuse of emblems. The possible misconduct is directed against the Code of Conduct and other policies of Sign of Hope.

How to report?

The information can be communicated securely and confidentially via the following channels:

Whistleblower portal

You can submit a report anonymously in writing or verbally via the Integrity-Line-platform or disclose your identity. To ensure secure transmission and your anonymity, the data provided is encrypted and transmitted via an independent server.

To the registration portal

Email or telephone

You can also send a report to our Compliance Manager or make an appointment for a personal meeting: compliance@sign-of-hope.org.
Please note: The more factual information you provide (who, what, where, when, why and how), the more successfully your report will be followed up by the case manager.

Downloads

Code of Conduct

The Code of Conduct is intended to ensure that employees, representatives, volunteers and staff members of Sign of Hope and its partner organisations are committed to our beliefs, values and objectives.

Download (207,47 KB)
Complaints/ Whistleblowing Policy & Investigation Guideline (1/2)

Sign of Hope encourages its employees, beneficiaries, donors partners, etc. to report suspected cases of inappropriate behavior, corruption or sexual exploitation and abuse.

Download (169,65 KB)
Complaints/ Whistleblowing Policy & Investigation Guideline (2/2)

Sign of Hope encourages its employees, beneficiaries, donors, partners, etc. to report suspected cases of inappropriate behavior, corruption or sexual exploitation and abuse.

Download (185,63 KB)
Security Policy

Sign of Hope is committed to the safety and well-being of its own employees and those of project partners and wishes to ensure this through these principles.

Download (115,03 KB)
Anti-Fraud & Anti-Corruption Policy

Sign of Hope condemns all forms of corrupt behavior such as bribery, nepotism and misappropriation.

Download (91,65 KB)
Supplier Declaration

Sign of Hope's mandatory principles of humanitarian assistance procurement must be signed by suppliers. The declaration is an integral part of the contract.

Download (29,32 KB)
Partnership Policy

As a principle and key way of implementation, Sign of Hope works through and with local partners. This approach is based on the conviction that local organisations are closer to the communities where Sign of Hope wants to create change.

Download (122,83 KB)
Logistic Policy

Procurement of goods and services for Sign of Hope must be conducted in an open and competitive environment to ensure that prices paid are fair and reasonable. We pay special attention to the procurement of humanitarian assistance.

Download (752,89 KB)
Policy on Child Protection & Protection from Sexual Exploitation & Abuse

Sign of Hope has zero tolerance for sexual abuse, sexual exploitation and harassment.

Download (387,94 KB)
Finance Policy

Our "Standard Operating Procedures" provide a binding description of the internal and external guidelines, processes and rules for financial accounting at Sign of Hope.

Download (3,11 MB)