Acting responsibly

In fulfilling our tasks, we are aware of our responsibility towards donors, beneficiaries and employees. In order to live up to this, we have imposed rules of conduct on ourselves.

Trust in our actions is the highest asset for our work as a human rights and aid organisation. The trust of the donors, the employees, the project partners and the project participants - especially the beneficiaries - represents the basis of successful work. In the spirit of all those involved, we accept this responsibility and act accordingly.

To this end, we have developed a code of conduct that is binding for all Sign of Hope employees and which is also shared with cooperation partners. In addition, we have developed guidelines for avoiding and dealing with sexual harassment and corruption, among other things. Any violation of these guidelines can be reported to Sign of Hope directly or anonymously (whistleblowing). Corresponding regulations can be downloaded at the bottom of this page. If you have any questions, please do not hesitate to contact us.

Ombudsperson

Any person or institution with serious and substantiated concerns about an alleged or actual violation of the Code of Conduct by Sign of Hope employees may submit their complaints or a tip-off - also anonymously - to the Ombudsperson in English, German or French.

Submit a request

You work, cooperate or participate in projects of Sign of Hope and have a concern that you do not want to or cannot discuss directly with the responsible person at Sign of Hope? Then please feel free to contact me confidentially.

Nicole Moran

Ombudsperson of Sign of Hope

Downloads

Code of Conduct

The Code of Conduct is intended to ensure that employees, representatives, volunteers and staff members of Sign of Hope and its partner organisations are committed to our beliefs, values and objectives.

Download (207,47 KB)
Complaints/ Whistleblowing Policy & Investigation Guideline (1/2)

Sign of Hope encourages its employees, beneficiaries, donors partners, etc. to report suspected cases of inappropriate behavior, corruption or sexual exploitation and abuse.

Download (169,65 KB)
Complaints/ Whistleblowing Policy & Investigation Guideline (2/2)

Sign of Hope encourages its employees, beneficiaries, donors, partners, etc. to report suspected cases of inappropriate behavior, corruption or sexual exploitation and abuse.

Download (185,63 KB)
Security Policy

Sign of Hope is committed to the safety and well-being of its own employees and those of project partners and wishes to ensure this through these principles.

Download (115,03 KB)
Anti-Fraud & Anti-Corruption Policy

Sign of Hope condemns all forms of corrupt behavior such as bribery, nepotism and misappropriation.

Download (91,65 KB)
Supplier Declaration

Sign of Hope's mandatory principles of humanitarian assistance procurement must be signed by suppliers. The declaration is an integral part of the contract.

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Partnership Policy

As a principle and key way of implementation, Sign of Hope works through and with local partners. This approach is based on the conviction that local organisations are closer to the communities where Sign of Hope wants to create change.

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Logistic Policy

Procurement of goods and services for Sign of Hope must be conducted in an open and competitive environment to ensure that prices paid are fair and reasonable. We pay special attention to the procurement of humanitarian assistance.

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Policy on Child Protection & Protection from Sexual Exploitation & Abuse

Sign of Hope has zero tolerance for sexual abuse, sexual exploitation and harassment.

Download (387,94 KB)
Finance Policy

Our "Standard Operating Procedures" provide a binding description of the internal and external guidelines, processes and rules for financial accounting at Sign of Hope.

Download (3,11 MB)