Accountability

Hoffnungszeichen │Sign of Hope e.V. is aware of its responsibility towards donors, beneficiaries and employees. In order to live up to this, we have imposed rules of conduct on ourselves.
Verantwortungsvolles Handeln

Confidence in our actions is one of the highest good for our work as a human rights, aid and development organization. The trust of the donors, the employees, the project partners and the project participants - above all the beneficiaries - forms the basis of successful work. We accept this responsibility and act accordingly in the interests of all those involved.

For this purpose we have developed a code of conduct which is binding for all employees of Sign of Hope and which is also shared with cooperation partners. In addition, we have developed guidelines for avoiding and dealing with sexual exploitation and abuse as well as with fraud and corruption. Any violation of these guidelines can be reported by name or anonymously (whistleblowing). The corresponding regulations can be downloaded below. Please do not hesitate to contact us if you have any questions.

Ombudsperson

Any person or institution with serious and justified concerns about an alleged or actual violation of the Code of Conduct by Hoffnungszeichen employees may address their complaints or a tip - also anonymously - to the ombudsperson in English, German or French.

Submit a request

Downloads

  • Code of Conduct

    The Code of Conduct is intended to ensure that employees, representative, volunteers and staff members of SoH and its partner organisations are committed to our beliefs, values and objectives.

    Download (380,07 KB)

  • Complaints & Whistleblowing Policy and Investigation Guideline (1/2)

    Sign of Hope encourages its employees, beneficiaries, donor, partners, etc. to report suspected cases of inappropriate behavior, corruption or sexual exploitation and abuse.

    Download (169,65 KB)

  • Complaints & Whistleblowing Policy and Investigation Guideline (2/2)

    Sign of Hope encourages its employees, beneficiaries, donor, partners, etc. to report suspected cases of inappropriate behavior, corruption or sexual exploitation and abuse.

    Download (185,63 KB)

  • Security Policy

    Sign of Hope is committed to the safety and well-being of its own employees and those of project partners and wishes to ensure this through these principles.

    Download (115,03 KB)

  • Anti-Fraud and Anti-Corruption Policy

    Sign of Hope condemns all forms of corrupt behavior such as bribery, nepotism and misappropriation.

    Download (91,65 KB)

  • Supplier Declaration

    Sign of Hope mandatory principles of humanitarian aid procurement to be signed by suppliers. The declaration is an integral part of the contract.

    Download (29,32 KB)

  • Partnership Policy

    As a principle and key way of implementation, Sign of Hope works through and with local partners. This approach is based on the conviction that local organisations are closer to the communities where Sign of Hope wants to create change.

    Download (122,83 KB)

  • Logistic Policy

    Procurement of goods and services for Sign of Hope must be conducted in an open and competitive environment to ensure that prices paid are fair and reasonable. Special attention we give in our standard operation procedures for logistics to humanitarian aid procurement.

    Download (752,89 KB)

  • Sexual Exploitation and Abuse and Child Protection Policy

    Sign of Hope has zero tolerance for sexual abuse, sexual exploitation and harassment.

    Download (387,94 KB)

  • Finance Policy

    Our "Standard Operating Procedures" are bindingly describing internal and external specifications, processes and rules concerning financial accounting at Sign of Hope.

    Download (3,11 MB)

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